Privacy Policy

1. Who we are

Turbo & Diesel Automotive Services Limited (NZBN 6209134), trading as "Turbo & Diesel Automotive", operates the website at https://www.turbodiesel.co.nz and provides automotive services from 281 Kahikatea Drive, Frankton, Hamilton 3204, New Zealand. This policy explains how we handle personal information in line with the Privacy Act 2020 (NZ).

2. What we collect

We collect personal information when you:

• Submit a quote or booking request via our website forms
• Phone, email, or visit our workshop
• Bring a vehicle in for service

The information typically includes: name, phone, email, vehicle details (make/model/year/rego), and a description of the work you need. For invoicing, we collect billing details. We do not knowingly collect information from people under 16.

3. Why we collect it

We use your information to:

• Respond to your enquiry and provide a quote
• Carry out and invoice the work you've approved
• Maintain a service history for your vehicle
• Contact you about upcoming service intervals or related follow-up
• Comply with our legal obligations (e.g. WOF records, GST records)

4. Who we share it with

We only share your information where necessary to deliver our services, for example, with parts suppliers when ordering for your vehicle, with our accounting software (for invoicing), or with WINZ where you have requested a WINZ quote. We do not sell personal information.

5. How long we keep it

We retain service records for the period required to comply with NZ tax, consumer protection, and motor vehicle inspection regulations, typically a minimum of seven years for financial records. After that period, records may be archived or securely destroyed.

6. How we protect it

We use commercially reasonable security measures (secure systems, restricted access, software updates) to protect your information from unauthorised access, loss, or disclosure. No system is completely secure, but we take this responsibility seriously.

7. Cookies and analytics

Our website uses cookies and similar technologies to operate the site and understand how it is used. This may include analytics tools (e.g. Google Analytics) which collect anonymised information about visits. You can disable cookies in your browser, though some features may not work as intended.

8. Your rights under the Privacy Act

You have the right to:

• Access the personal information we hold about you
• Request correction of information that is inaccurate
• Withdraw consent for marketing communications at any time
• Make a complaint to the Office of the Privacy Commissioner (privacy.org.nz) if you believe we have breached the Privacy Act

To exercise any of these rights, email workshop@turbodiesel.co.nz with your request. We aim to respond within 20 working days.

9. Changes to this policy

We may update this policy from time to time, the "last updated" date above will reflect the most recent change. Material changes will be flagged on this page.

10. Contact

Privacy questions or requests:
Email: workshop@turbodiesel.co.nz
Phone: (07) 847 3339
Address: 281 Kahikatea Drive, Frankton, Hamilton 3204, New Zealand